Refund & Returns Policy

Refund & Returns Policy

Last Updated: [27-Mar-2025]

At BuraqVibe, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

1. Returns
   Eligibility:

You may return most items within 15 days of delivery, provided they are:

Unused, in their original condition, and with tags/labels attached.

In the original packaging (including boxes, dust bags, or protective materials).

Accompanied by a valid proof of purchase (e.g., order number or receipt).

Non-Returnable Items:

Personalized or custom-made products.

Perishable goods (e.g., food, flowers).

Intimate or sanitary items (for hygiene reasons).

Items marked as “Final Sale” on the product page.

How to Initiate a Return:

Contact our Customer Support team at support@buraqvibe.com within 15 days of delivery to request a Return Authorization (RA) number.

Pack the item securely in its original packaging and include the RA number on the outside of the package.

Ship the return to:
[Opposite Usamina Restaurant G.T Road Kharian  PC-50090]

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item shipped by BuraqVibe.

2. Refunds
   Processing Time:

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds will be processed within 3–15 business days and credited to your original payment method.

Refund Amount:

You will receive a refund for the purchase price, excluding:

Original shipping fees (unless the return is our fault).

Restocking fees (if applicable, e.g., for damaged/missing items).

Late or Missing Refunds:

If you haven’t received your refund after 10 business days, check with your bank or payment provider first. If unresolved, contact us at [insert email].

3. Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, follow the return process above and specify your desired replacement.

If the replacement item is unavailable, we will issue a refund or store credit.

4. Damaged or Defective Items

Contact us immediately (within 10 days of delivery) if your item arrives damaged, defective, or incorrect.

Provide photos/video of the issue for verification.

We will arrange a free return/replacement or refund, including return shipping costs.

5. Order Cancellations

You may cancel your order within 24 hours of purchase if it has not yet been shipped.

If the order has already shipped, you must return it following the standard return process.

6. Contact Us

For questions or assistance with returns/refunds:

Email: support@buraqvibe.com

Important Notes
This policy applies only to purchases made directly through https://buraqvibe.com For third-party sellers/marketplace items, refer to their respective policies.

We reserve the right to refuse returns that do not meet eligibility criteria.

BuraqVibe is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service.

Policy Updates: We may update this policy periodically. Changes will be reflected on this page with a revised “Last Updated” date.

This policy complies with general consumer protection standards. Depending on your location (e.g., EU, Australia), additional rights may apply under local laws. Consult a legal advisor to ensure compliance with regional regulations.